Refund Policy

Updated 2/24/2025

Return / Cancelation/ Order Change / Warranty Policies

OREIKHALKOS will only honor refunds/cancellations on items purchased directly from OREIKHALKOS.com. If your OREIKHALKOS items were purchased from another distributor, you will need to contact them directly regarding their refund/exchange program.

Return Policy

We offer returns for merchandise credit for unused non-custom/non-limited release products for 14 days from the date of delivery (see below). All returns must receive a Return Authorization Number (RA#) prior to returning the product. Any returned product received by OREIKHALKOS without an approved RA# may not be processed. A 30% restocking fee can be imposed if shrink wrap has been removed from putters, wedges, or irons.

Shipping expenses for product returns are the sole responsibility of the customer. OREIKHALKOS is not responsible for items lost via transport companies when returning products. OREIKHALKOS reserves the right to deny any return or exchange.

In order to obtain an RA#, submit a request through our online contact form or email directly to admin@oreikhalkoscom. Please include:

Original proof of purchase (required)

Reason for your return/exchange/cancellation

If approved, we will provide the RA# and any additional information needed to complete the process.

Returnable Items:

Non-custom/non-limited release products

Product defects due to workmanship (see Warranty Policy)

Nonreturnable Items:

Custom-made products.

Putters, wedges, or irons with non-standard length, loft, or lies

Production Putters built with non-production shafts (ex: Stability Shafts)

Items not purchased directly from OREIKHALKOS.com, Products that have been used or worn, and not in sellable condition

Products that are damaged, abused, or altered

Products without proof of purchase

Products missing accessories

Products that are damaged during the return shipment

Products received by a customer outside of the return period

Products received without RA#

For questions regarding returns, please email admin@oreikhalkos.com.

Cancelation Policy

We understand that situations change, and you may need to cancel your order. To ensure a smooth process, please review the following guidelines.

Canceled orders or returns for non-custom/non-limited release products will be in the form of a refund issued to your original form of payment (shipping cost, handling cost, or customization charges are non-refundable). Refunds may take up to 2 weeks to appear on your credit card or PayPal account. OREIKHALKOS reserves the right to deny any cancellation request.

If an order is canceled before the products ship, the amount refunded will be less than the fee charged by the payment processing company.

Full Cancelation: You can cancel your order free of charge within 24 hours of placing it.

Partial Cancelation: If a portion of your order hasn't yet been processed, we can cancel those specific items free of charge. Please contact us within 24 hours of placing your order to request a partial cancellation.

Order Processing Notice: Once an order is processed (after 24 hours of placing), cancellation may incur a 30% restocking fee.

‌How to Cancel:

‌You can cancel your order by:

‌Please note:

Cancellation requests are processed in the order they are received.

We cannot guarantee the cancellation of an order after it has been submitted.

Refunds will be issued to the original payment method within 1-2 business days.

Change Order Policy

We strive to be flexible and accommodate changes to your order whenever possible.

Here's how it works:

‌Changes before Order Processing: If you need to change your order before it's processed (within 24 hours of placing the order), you can do so by:

Most order changes require us to cancel the original order and have you replace the order.

Changes after Order Processing: Once your order is processed, changes can’t be made.

Please note:

‌We will confirm the feasibility and any applicable fees associated with your change request.

Once your change request is confirmed, we will update your order and provide a revised confirmation.